Acorn Returns Policy
Our returns policy does not affect your statutory rights.
Cancelling your order / Change of mind
When you purchase an Acorn device you have a 30 day, starting from the day you received the product to cancel the order, cool off period ! You then have another 14 days, starting from the day you cancelled your order to return the product. You are responsible for taking full care of the goods until they are returned to us. You are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability.
You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned.
Customised or personalised goods cannot be refunded or exchanged.
You the customer are responsible for the due care of the products being returned.
This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Your Consumer Rights
Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
Goods must be as described – the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
Goods damaged upon delivery
Damaged goods need to be reported within 24 hours of delivery. Please contact [email protected] or call 087 351 2491. Also, if possible, please provide us with photographic evidence. We will arrange to have the goods returned and either offer you a replacement, refund or repair.
Refunds will be made by the method of payment received. Refunds typically take 5-10 working days to be processed.
Return of faulty goods
If a product is defective in anyway, please contact [email protected] or call +353 85 888 1657. An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product. Please do not bring faulty items back to any of the Expert stores. In some cases, an inspection of the product by a qualified engineer may be required. A repair or replacement product may be offered. Standard delivery charged will be refunded.
Repair of faulty goods
Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond our control. If items are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturer’s warranty do not apply; you may be required to pay labour, assessment and/or freight charges.
Cancellations and Refunds of Subscriptions
Currently to cancel your subscription you will need to contact our support team directly at [email protected]. As with buying a physical product you will have a 14 day change of mind period as per your rights, after the 14 days you can request to cancel your subscription at any time however you will charged €50 if you cancel within the first year of purchase and after the 30 day cool off period.